Nuvotera (formally known as Spam Soap) is considered one of the industry’s premier SMB cloud solutions distributor.
Nuvotera developed a cloud-based solution for Managed Service Providers (MSPs) to manage their customer accounts. This platform was developed with cutting-edge integration and simplified account management, user audits, and billing synchronization for MSPs.
The cloud-based portal was developed with strong backend capabilities, however, was lacking in intuitive UI design. The portal created a one-stop system for MSPs, however, the confusing interface made it almost unusable.
Conduct user interviews, create personas and storyboards. Integrate the latest technology with the UX research findings. Redesign the UI to fit into each persona based on login. The result was an intuitive and usable interface with a strong backend engine to run it.